CITC Provisioning Errors? Read This!

  • 27 June 2018
  • 2 replies

Userlevel 4
If you are having trouble provisioning your workbench, please try these troubleshooting steps first:
  • Be patient! The blank slate takes between 15-30 minutes to provision, and the other demos take 45-60 minutes, depending on server load.
  • Did you get a "provisioning failed" email? Try the Rebuild button: sometimes the servers we depend on have outages, causing failures. This works in the majority of cases.
If you are still having trouble after trying these steps, contact and send them the URL of your simulation (this is the page you are sent to after choosing a demo type). Do not post this URL on the forums, since it will allow anyone to access your simulation!

2 replies


Is there a workaround when it doesn't even try to create the workbench ?

When I click on "Get Started" and then on "Blank State" (or any other option actually), I get a :


Sorry, your personalized web-scale cloud environment could not be created at this time.
Please try again in a few minutes, or drop us a mail at to report the issue."

Is there a maintenance or something ?
Thanks in advance !
Userlevel 4
Hi @BebeighPei did you email about this issue yet?